Frequently Asked Questions

Question:

Can I change my vehicle reservation?

Answer:

A customer may change a vehicle reservation with the Reservation Office by telephone or in person during its normal operating hours, or in person at any of the Authority's ferry terminals whenever those terminals are open, or any time on the Authority’s website, subject to certain conditions and restrictions.

Reservations may be changed up to one hour before the scheduled departure. One change may be made to a vehicle reservation at no charge. However, if the change is not made at least 14 days in advance of the scheduled departure (or up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) the changed reservation will not be eligible for a refund if subsequently cancelled. If the reservation already has been changed one or more times, the customer may change the reservation only upon payment of an additional $10.00 charge. Certain changes are not subject to the above restrictions. For example, customers may always change their license plate numbers, add or subtract passengers, and change their reservation to another trip on the same day without any additional charges or penalties.

In order to change any reservation to another date on which a different fare applies, the customer generally must pay the difference between the applicable fare and the fare previously paid at the time the change is made.

In the event a reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued to the customer, although the reservation may be used for stand-by travel solely on the date for which the trip was scheduled and possibly, at the Authority's discretion, the following day.

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